1. Who We Are
Contentqrappteam is operated by FRST Media Europe B.V. ("we", "us", "our"), registered in the Netherlands (KvK: 80008798) at Keizersgracht 268, 1016EV Amsterdam. This Privacy Policy explains how we collect, use and protect personal data when you use either of our services — Audiobooks or Movies.
2. What Data We Collect
When you subscribe to Contentqrappteam, we collect:
- Mobile number — to identify you, process your subscription or one-off payment, and send service-related SMS messages
- Mobile network / operator — to route billing through your carrier
- Device and browser information — collected automatically for analytics and service functionality
- Usage data — pages visited, content accessed, session duration — to improve the service
- IP address — for security and fraud prevention
We do not collect your name, home address, email address, or credit card details.
3. How We Use Your Data
- Process and manage your purchase or subscription
- Send service-related SMS messages (confirmation, cancellation)
- Bill you via your mobile carrier
- Prevent fraud and ensure service security
- Improve and develop the platform using aggregated analytics
- Comply with legal obligations
4. Legal Basis for Processing
- Contract performance — your mobile number and billing data are necessary to deliver the service you chose
- Legitimate interests — usage analytics and fraud prevention, balanced against your privacy rights
- Legal obligation — where required by applicable law
5. Who We Share Your Data With
- Mobile network operators — to process carrier billing
- Content partners — Bookworldkids (audiobooks) and Alltimeflix (movies), both RedLeads BV brands, who provide the content libraries
- Analytics providers — aggregated, pseudonymised data only
- Legal and regulatory authorities — where required by law
We do not sell your personal data to third parties.
6. Data Retention
We retain your personal data for as long as your access or subscription is active and for a reasonable period thereafter for fraud prevention and legal compliance. Billing records may be retained for up to 7 years as required by Netherlands law.
7. Your Rights
Under GDPR you have the right to: access your data, request correction or erasure, object to processing, request data portability, and lodge a complaint with your national data protection authority. To exercise any right, email info@contentqrappteam.com.
8. Cookies
We use cookies for session management and analytics. See our Cookie Policy for details.
9. Changes to This Policy
We may update this Privacy Policy from time to time. The "Last updated" date at the top indicates when it was last revised. Continued use of the service after an update constitutes acceptance.
10. Contact
For privacy-related questions, email info@contentqrappteam.com or write to FRST Media Europe B.V., Keizersgracht 268, 1016EV Amsterdam, Netherlands.